I have to pass on my address change
Are you moving and are you wondering whether you should notify us of your address change? If you have concluded an energy contract for a definite period, it is advisable to move your contract. Failure to do so may result in a penalty.
You usually report a move directly to the supplier or via your energy advisor. In the case of an energy advisor, he / she takes care of all correspondence with the supplier and ensures that you receive energy at your new address on time.
TIP: Take a picture of your meters on your last visit. You can compare this with the final bill you receive from your supplier.
Temporarily multiple locations
You may temporarily have more than one location during your move. Passing on this ‘move’ is important for your energy. During this overlapping period, you can ask your energy supplier to temporarily include several connections in the same contract. You then pay the same rate for the different connections. However, do not forget to cancel your contract at the initial address if you actually leave the location.
On average, reporting an energy move to an energy supplier takes four to five weeks after registration. In case of an urgent registration, this can be shortened to one working day. If no energy supplier is connected to your address at the time of application, you can be supplied with energy the same day
Do you want to do the move yourself? This is possible! We have made a checklist for you that you can keep next to it to ensure that nothing goes wrong. Look here at the bottom of the page for the checklist!