Privacy en cookieverklaring

At Energy Department we believe your privacy is important, which is why we handle your data with care. In this privacy statement we explain what data we collect, how we do this and for what purposes we use the data. Our privacy policy can be changed based on new developments. Therefore, regularly consult our privacy policy.

1. Management

Energy Department Collectief BV and Energy Department BV hereinafter referred to as Energy Department are located at Stroombaan 6 – 8 Amstelveen.

2. Collection of data

We collect data in various areas:

  • Mandatory information if, for example, you want to enter into a contract with us.

  • Non-mandatory data such as filling in forms on our website.

  • Automatic data such as the click behavior on our website, which is obtained through the use of cookies.

3. Which data are processed?

For the performance of our services and offering products, Energy Department processes the following data:

  1. Name, address and residence details

  2. Date of birth and gender

  3. Telephone and e-mail

  4. Job Details

  5. Invoicing connection, consumption data and conditions.

  6. Financial data such as IBAN number.

  7. Chamber of Commerce (technical) data about the use of the website, for example: clicks, pages visited, device, date.

  8. Historical registrations with the corresponding data (point 5.) & momentum.

  9. To authorize Energy Department to inspect the following data of the customer via customer key: IBAN and date of birth, and to use this data in order to consult the central registers.

4. We can process this data for this

These data are used for the following purposes:

  1. Establishing and executing a power of attorney with customers.

  2. Maintaining contact with our customers.

  3. The handling of complaints, questions and disputes.

  4. Improving the ease of use on our website.

  5. Compiling statistics and improving the effectiveness of advertisements.

5. Principles for the processing of personal data

  • We process personal data for the implementation of the agreement. Without this data we cannot provide services and we also process personal data on the basis of legal obligations.

  • For marketing purposes, we process personal data for legitimate interest, you can still unsubscribe from the newsletter or refuse the cookies on the website.

6. Retention of data

We keep your personal data for as long as is necessary for the implementation of the aforementioned purposes or to comply with legal obligations.

7. Sharing of personal data

We only share data with the supplier (s) approved by you.

This information is shared to perform C-AR, CER and credit check and its primary purpose is to establish an energy supply agreement between customer and energy supplier.Energy Department has processing agreements with all partners.

8. Email

We can use your e-mail address for:

  • Offering new products and services (product mail).

  • Sending news and information (newsletter)

You can unsubscribe from these e-mails at any time via the unsubscribe link in the e-mail message sent to you or by sending an e-mail to marketing@edepartment.nl.

9. Cookies

We use cookies, for example, to remember your preferences during your next website visit. But we also use cookies to make better analyzes of our website and to improve it for you. You can refuse these cookies when visiting our website. You can find out how to delete your cookies in the help function of your browser. Below you will find the parties with whom we provide cookies:

  • Google Analytics

  • Google Tag Manager

  • Google Adwords

  • Facebook

  • Hotjar

10. Your rights

You have the right to view, correct or delete your data, you can contact us by email at servicedesk@edepartment.nl. Energy Department will respond to your request within four weeks.